We started with a dreadful room, having requested a room overlooking the square ..room was 305...moved us after one night and our second room was fine although we noticed a lump of masonry on the balcony that could fall off at any time.
The staff is not motivated to offer some more than basic service.
The infrastructure in the rooms are outdated and some does not work - like showers. I had wanted to stay at the Hotel Ingleterra in Cuba Havana but they had sold out of rooms for the dates I was visiting.
Is much better to hangout in the lobby that in any other part of the hotel. The location, on the Paseo de Marti, is quite walkable to many interesting areas of the city - old Havana, Paseo de Prado, Museum of the Revolution, many good restaurants and interesting streets. The interior of the hotel is spacious and stately, with it's...
This is the oldest hotel in Cuba and as such is very traditional with original features and does therefore looked 'tired'.
The fourth floor was added in 1914, along with the iconic glass marquee.