Tiscali dating site
18 August 2011 Ofcom today fined Talk Talk and Tiscali UK £3 million after they incorrectly billed tens of thousands of consumers for services they had not received.
They did so in just over 62,000 cases between 1 January and 1 November 2010.Encounters Dating is an online dating service that'll help you find and connect with people like you.Our goal is simple - to add love, romance and fun to the lives of single people.We're one of the oldest and best known dating communities on the web, and we have a unique, and very popular, secret weapon - our intelligent two-way matching feature.It's successfully launched thousands of happy and lasting relationships. Ofcom issued both with a legally-binding notification in November 2010 and set them a deadline of 2 December 2010 to take steps to sort out their billing problems.
However, while Talk Talk and Tiscali UK did take some important steps to comply with the rules, such as making changes to their customer records management systems, they still incorrectly billed almost 3,000 consumers between 2 December 2010 and 4 March 2011.
Ofcom has therefore issued Talk Talk and Tiscali UK with a financial penalty to reflect the seriousness of their breach of the rules and to act as a deterrent to them and other telecoms companies who must comply with the rules.
Talk Talk and Tiscali UK were also required to take steps to remedy the harm they caused to consumers by 2 December 2010, for example, by paying refunds to affected customers.
Talk Talk and Tiscali UK have paid over £2.5 million in refunds and good will payments to over 65,000 affected consumers.
Ofcom is able to fine companies which breach telecoms rules of up to 10 per cent of their relevant turnover.
Ofcom considers this to be a serious breach of the rules.